Superior Jobs
Product Definition Analyst
Apply- ID: 20203
- Posted: 5/17/2023
- Location: Bangalore South,
- Category: Product Development
- Job Type: Permanent
Description
- Perform functional analysis of the production issues raised by customers.
- Read and understand the functional specification document and provide solutions based on your analysis.
- Provide timely, efficient and pleasant follow-up to customer queries on technical & functional issues.
- Understanding production issues and analyzing them using 1A standard troubleshooting tools.
- Interact effectively with customers and internal developers.
- Build rapport and elicit problem details.
- Maintain issue analysis rate that is agreed with customers and internal Amadeus standards.
- Work in general or deferred shifts (12:30 PM to 9:30 PM )
Job Requirements
- The ideal candidate should have good Airline Domain Knowledge.
- Prior experience in travel industry will be plus.
- Intermediate level of knowledge in one programming languages like C/C++, Java, SQL will be good to have.
- Excellent IT skills in Microsoft Office tools - Excel, Outlook, Visio, PowerPoint and Word, Confluence
- Experience in utilizing debugging tools to analyse problems and identify solutions.
- Strong customer focus and collaborative work style.
- Ability to understand and explain technical information.
- Skill in creating customer facing documentations.
- Confident, patient and clear communicator with technical and non-technical customers.
- Should possess strong written and verbal communication, including technical writing skills and excellent Interpersonal Skills.
- Ability to organize and prioritize multiple work assignments to meet deadlines.