Architects - Niche
Big4 Audit Consulting ( Tax, Audit , SOX)
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Product Definition Analyst
Perform functional analysis of the production issues raised by customers.
Read and understand the functional specification document and provide solutions based on your analysis.
Provide timely, efficient and pleasant follow-up to customer queries on technical & functional issues.
Understanding production issues and analyzing them using 1A standard troubleshooting tools.
Interact effectively with customers and internal developers.
Build rapport and elicit problem details.
Maintain issue analysis rate that is agreed with customers and internal Amadeus standards.
Work in general or deferred shifts (12:30 PM to 9:30 PM )
The ideal candidate should have good Airline Domain Knowledge.
Prior experience in travel industry will be plus.
Intermediate level of knowledge in one programming languages like C/C++, Java, SQL will be good to have.
Excellent IT skills in Microsoft Office tools - Excel, Outlook, Visio, PowerPoint and Word, Confluence
Experience in utilizing debugging tools to analyse problems and identify solutions.
Strong customer focus and collaborative work style.
Ability to understand and explain technical information.
Skill in creating customer facing documentations.
Confident, patient and clear communicator with technical and non-technical customers.
Should possess strong written and verbal communication, including technical writing skills and excellent Interpersonal Skills.
Ability to organize and prioritize multiple work assignments to meet deadlines.
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