● Assess requirements
_ Build, maintain and share the functional knowledge of our processes, services and usage of end user products.
_ Analyze business requirements submitted by Product Management.
_ Consolidate and articulate business needs into new product concepts or upgrades
_ Size specification and validation work.
_ Support stakeholders in doing sufficient analysis to ensure requirements are ready to be worked on
● Carry out functional design
_ Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications and present functional walk-throughs to all concerned stakeholders.
_ Interface with relevant divisions and departments to identify interactions with other applications and ensure functional compatibility.
● Overview validation
_ Contributes to the implementation of the test strategy, and review test plan, validate the product to ensure compliance of the delivered functionality and system integrity, and give sign off
_ Ensure traceability of tests with specifications
_ Ensure production integrity by investigating, validating and prioritizing reported incidents.
● Manage relations with key stakeholders
_ Interface and communicate with Product Management, Project management, Customer Services, Implementation, Migration and Development teams.
_ Interface with the customer during requirements understanding, functional specification, testing and implementation phases.
● Contribute to product promotion
_ Support the product features definition (scoping) and contribute to RFP/RFI for the product.
_ Share content for product documentation, sales tools and collateral.
_ Give presentations, demos and familiarization sessions to customers and customer-facing teams
_ Participate to the preparation of key events, guaranteeing the success of product launch and follow up
● Participate to team events
_ Support team stakeholders by participating to team ceremonies: Agile forums, Team meetings, Solution assessments...