Superior Jobs


Application Support - SE/SSE

  • ID: 20121
  • Posted: 4/5/2023
  • Location: Bangalore,
  • Category: Infrastructure Services Management
  • Job Type: Permanent


Duties and Responsibilities:
● Able to perform effective Incident Management from incident start through resolution,
partnering with Development to determine root causes, and driving rigorous Problem
Management to follow through on actions
● Proactive issue identification and resolution
● Own the production environment, monitoring availability and ensure a holistic system
health, handle application deployments
● Triage and Remediate production systems
● Resolve issues within SLA
● Achieve 90% automation and reduce manual intervention
● Be the primary operational support engineer for multiple large distributed critical
software applications
Job Requirements

Engineering degree with 5+ years of experience in Application Support
● Strong understanding of modern monitoring and logging technologies (, Cloud
Watch, Splunk, DynaTrace, New Relic, AppDynamics, etc.)
● Understand microservice architecture
● Experience in Unix, Shell scripting/Python, SQL, AWS, etc
● Experience in troubleshooting complex application as well as environment issues
● Excellent communication, presentation and documentation skills
● Strong experience with Intake, Problem Management, and Service Availability
● Basic knowledge of CI/CD tools and concepts
● Knowledge of ITIL processes
● Ready to work in shifts

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