Superior Jobs

•    Good understanding of Infrastructure monitoring [Monitoring Server & Application performance].
•    Good Exposure to ticketing tools.
•    Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues.
•    Basic Knowledge of SAP, O365, SCCM and Backup.
•    Basic knowledge of Network monitoring tools, MS-Office, MS Teams Etc.,
•    Should have basic Active Directory management capabilities like user management, Group management etc.
•    Should have knowledge with file permission and file management task.
•    Network printer configuration in servers.
•    System Monitoring, User authorization, Transport management [SAP], Spool Administrator.
•    Should have basic knowledge on creation and disable on Office 365 Mailbox.
•    Should have Basic knowledge on SAP system like user creation & management.
•    Providing solutions to Global users for IT Infrastructure and application issues through ticketing tool for the issues raised from the users.
•    Ready to work in 24\7 shift
•    Ready to extend the working hours as and when required
•    Escalation to L2 & L3 in a timely manner.
•    Adhere to shift timings and shift handover processes.
•    Record technical issues and solutions in logs.
•    Help create technical documentation and manuals.
•    Ensure that the tickets raised per shift are resolved as per SLA and if not escalate as per the escalation Matrix defined.
•    Should work towards enhancement of his skill set on a continual basis.
•    Based on the security issues raised, co-ordinate with Local IT of all branches and ensure the issues raised are properly handled and completed.
•    IT Security related Alerts – Follow SOC procedure without any deviation.