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Program Head (RPA/AI/ML) - Investment Banking

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  • ID: 17260
  • Posted: 10/15/2020
  • Location: Mumbai, MH
  • Category: Domain-KPO ( BFSI )
  • Job Type: Permanent

Description

Responsibilities: 
 
Delivery Management
  • Ensure smooth functioning of operations, meet agreed SLAs and client commitments
  • Identify issues, errors and escalations and work to remediate quickly
  • Deliver technology implementation and transformation programs across client portfolio using standard technologies and / or RPA, AI and ML
  • Manage & Drive change engagements across the client book
  • Ensure productivity gains are delivered to the client as agreed
  • Maintain strong client focus and build relationships with direct and indirect client stakeholders
  • Plan for Business Continuity for all operations
People Management
  • Responsible for managing team of 300-500 people
  • Manage skill levels in the team, provide growth opportunities for staff
  • Mentor and groom managers for the next level of leadership
  • Provide career growth opportunities for top performers
  • Ensure timely hiring, responsible for performance management of the team.
  • Manage attrition levels in the team by implementing retention strategies
  • Implement knowledge management strategies in the group
 
 
Job Requirements

 
Experience: 12- 17 yrs
Qualification : MBA from Premier Business Schools.
 
Desired profile :
Should have played a leadership role in at least 2 of the following areas: i) Operations, ii) Change / Consulting, iii) Technology, with experience as described below:
Experience of managing large multifaceted Operations, Change, and/or Technology program teams comprising varied service lines in the Financial Services domain.
• Strong business understanding of the finance industry with focus on Capital Markets and Derivatives, Investment banking backend processes or securities operations
• Domain knowledge in one or more of the following areas:
o KYC and Client Onboarding,
o Derivative Operations, 
o Risk and Financial Reporting,
o Asset Servicing,
o Reference Data 
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