The Salesforce Admin tasks range from helping users, develop and manage reports, pushing adoption, and manage data quality.
General admin tasks such as unlocking user accounts, dealing with SSO, two-factor authentication and certificate problems and adding new white listed IP addresses. Helping users develop or fine-tune reports
Troubleshooting email campaigns, workflows, approval cycles, or autoresponders
Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the “special records” locked or hidden altogether)
Fixing data records that have somehow been set with record types or ownerships that make them inaccessible to users
Run and store the weekly snapshot (data export) of the system data and attachments, including all history tables. Keep the snapshots for at least 90 days
Run data deduplication processes
Run adoption and data-quality dashboards and provide remedial solutions
Import leads and contacts
Update price lists as necessary.
Change delegation and escalation paths in workflows and approval cycles to account for absences or extended travel.
Maintenance of the salesforce system including running APEX tests.
Manage the archive of data
Provide advice and support on processes for sales
2 years’ experience in a Salesforce Administrative role
Relevant Salesforce Administrative qualification
Be your own CEO – Ability to make decisions
Aptitude for Salesforce and data as well as a desire to help people
Willingness to get into the day to day of a sales operation’s teams’ tasks