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Major Incident Manager

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  • ID: 16981
  • Posted: 7/5/2020
  • Location: Bangalore, BL
  • Category: Analytics
  • Job Type: Contract

Description

ey Skills:
Excellent verbal and written communication skills

Excellent facilitation skills and a strong bias towards action and driving resolution.

Ability to strike a balance between not getting caught up in detail and ensuring important details are not overlooked.

Extensive experience comprehending, translating and communicating technical issues to a broad audience, including executives.

Assertiveness: Must be able to step in and speak up to control the path of investigation and thus includes ability to advocate a position when challenged.

Highly organized: Ability to track multiple activities, ensuring essential deadlines are met, including communication updates, escalation trigger points and business milestones.

Good understanding of IT infrastructure and applications.


Expertise:

ITIL intermediate or expert certified.

Experience of 5+ years as Major Incident Manager/Crisis Manager.


Other Requirements:

Must be willing to work in 24/7 support hours and provide standby support during weekly Offs.
 
Job Requirements

 
Location:Bangalore
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