Excellent verbal and written communication skills
Excellent facilitation skills and a strong bias towards action and driving resolution.
Ability to strike a balance between not getting caught up in detail and ensuring important details are not overlooked.
Extensive experience comprehending, translating and communicating technical issues to a broad audience, including executives.
Assertiveness: Must be able to step in and speak up to control the path of investigation and thus includes ability to advocate a position when challenged.
Highly organized: Ability to track multiple activities, ensuring essential deadlines are met, including communication updates, escalation trigger points and business milestones.
Good understanding of IT infrastructure and applications.
ITIL intermediate or expert certified.
Experience of 5+ years as Major Incident Manager/Crisis Manager.
Must be willing to work in 24/7 support hours and provide standby support during weekly Offs.