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Asset Control Support

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  • ID: 16876
  • Posted: 6/1/2020
  • Location: Pune City, MH
  • Category: Infrastructure Services Management
  • Job Type: Permanent

Description

Responsibilities:
 
Roles and Responsibilities
• Provide application support for L2/L3 level
• Troubleshooting and resolving application issues, Front to Back Analysis and resolving any other escalated data issues
• Complete RCA for any application issues or data related issues reported by the users Perform BAU activities to make bug fixes in the application or to make small changes
• Perform performance analysis of scheduled jobs, database objects for data loading and data delivery performance and provide solutions for tuning
• Perform UAT/Production releases for regular releases, hot fixes or production releases provided by the vendors
• Optimizing by automating tasks to save effort and prevent any errors by manual intervention
 
 
Job Requirements

 
Specification :
 
Must have
• 3-5 years of experience in L2/L3 application support for Investment banking and Capital Market
• At least 1+ years of experience of working at L3 level support for banking applications to make bug fixes and small enhancements
• At least 3 years of experience and strong understanding of support incident, change and problem  management process
• Experience of not less than 2 years in release management, deployment planning and deployment execution in UAT/Production
• Experience in doing RCA for any issue in infrastructure or application by debugging logs, source code, database objects or any scripts
• Strong understanding at functional/system architecture level
• Strong database skills in SQL/Oracle to understand/debug/modify stored procedures, triggers, functions
• Strong Unix skills for troubleshooting, automation
• Good working knowledge of Perl scripting, Shell scripting and MS SQL Server
• Experience in working with cross functional teams, users across multiple locations in order to resolve issues, plan releases and make necessary communications
• Must have basic understanding of business domain area on which he/she has worked on
• Must be willing to work in any of the three shifts as per decided roster
• Strong Analytical and Interpersonal skills
• Excellent oral and written communication skills
 
Good to have
• Experience in support for reference data management system or Asset Control based reference data management system
• L3 level support for Asset Control to make fixes, configuration changes for BAU
• Hands on experience with Geneos and Tidal
• Excellent domain knowledge for various asset classes would be a plus
• Working for large scale project for migration to new Reference data management platform
• ITIL certified
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